Enabling Safer Public Reporting of Trafficking Crimes
Project Title: Enabling Safer Public Reporting of Trafficking Crimes
Group Number: 9
NGO Project Lead: Seamas
Project Participants: Aaron, Noppawan & Seamas
Summary of the Problem
This is a description of the problem situation.
People are not reporting evidence of trafficking crimes because they don’t trust authorities, they may fear identification and reprisals. Reports are also often incomplete because people don’t know or lack guidance on what needs to be reported for follow up. People aren’t encouraged to report, because they often don’t hear about the outcome of the case. There are gaps in Freeland and other groups’ systems for receiving reports by phone and online.
This should provide an outline of the basic need that would solve the above problem.
Step people through the process so that they provide information that creates actionable reports. Use a web form, guided automated SMS, and telephone system linked to a mobile and voice mail (outside office hours). Provide guidance and advise on how the info will be used (e.g. only referred to trusted authorities), their risks and how they can maintain anonymity.
Implement a “ticket system” to complement existing case tracking that uses a report reference number to advise reporters of the case status (without providing case details).
Recipient organization to transfer report info to secure system and delete other emails / records of reports coming in via less secure channels. Establish a data retention policy that deletes personally identifiable data that may present a liability to reporters or victims once data has exhausted its use.
Technology to Solve the Problem
Areas of technology that you believe have the potential to solve this problem? (eg mobile devices, social networks, geospatial technology, etc.). As the proposed solution could be used?
- Phone (possibly integrating a guided guided call menu)
- Automated interactive SMS
- Web form
(Advising users of steps they can take to increase their privacy, such as not providing their real name)
What other information could help technologists working on this idea?
Twilio/FrontLine for receiving and responding to SMS, TOR for anonymity Secure web forms technology, such as used by “I Paid a Bribe” Polaris Project telephone hotline (North America)
Once a potential solution has been developed, what is your plan of action to implement it? Should arise as a series of steps and goals, preferably together with actions assigned to a specific group of people.
- Liaise with carrier and IT staff to set up phone forwarding and backup voicemail system.
- Design flow chart for possible SMS reporting and follow up.
- Investigate ticketing system or other ways to keep reporter updated if they want to be without revealing the case or their details.