Using mobile technologies to improve internal organizational communications with populations/staff in rural areas.

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Groupo 4 Project Title / Proyecto Cargo: Project Participants / Los Participantes del Proyecto: NGO Project Lead / ONG Project Lead: Technologist Project Lead / Tecnólogo Líder del Proyecto: Project Presenter / Proyecto Presentador: Group Number / Número del Grupo:


Project Participants

  • Osiris Maradiaga, CUTH,
  • Yadia Esther Manogiu Ortiz, CUTH,
  • Yuguil Jochini Oaste, CUTH,

Problem Set Format / Problema de Plantilla de Solución

Problem sets and solutions provide a method that details everything you need to get support to a critical problem to which an NGO or a grassroots organization faces. Los conjuntos de problemas y soluciones suministran un metodo que detalle todo lo necesario para conseguir apoyo ante un problema critico al cual una ONG o una organizacion de base se enfrenta.

The problem is how to use mobile technologies to improve internal organizational communications with populations/staff in rural areas.

Summary of the Problem / Resumen del problema

Esta es una descripcion de la situacion problematica. Que tipo de personas desempeniaria mejor su mision si este problema se solucionara? This is a description of the problem situation. What kind of people mission better if this problem is solved?

The people who attended this session have multiple backgrounds, including human rights, education monitoring, and working to provide services psychology patients. Each one of these has a unique challenge, but is operating with common communication problems, so the goal of the session was to level-set expectations and describe the best practices in terms of approach.

Because of the comparative connectivity and resource availability of rural areas, our group focused on lowest common denominator (LCD) mobile platforms and, in particular, SMS. Given relative agreement, we moved directly into a discussion of SMS and began exploring methods of managing the problems associated with remote information collection and management. In specific, we focused on issues of verification, the mechanics of data collection (personal and technological), how to drive value for an organization (saving time, money, effort) through SMS, and security/privacy in reporting.

Because of the different levels of focus and preparedness of the participants, the entire group participated actively, although we focused specifically on the problems of Transformemos Honduras.

Summary of the Proposed Solution / Resumen de la solucion propuesta

Esto deberia proveer un lineamiento de la necesidad basica que resolveria el problema antedicho. This should provide an outline of the basic need that would solve the above problem.

Because SMS was included (and/or implied) in the session title, there was solid consensus that SMS was the right platform. We, as a group, began mapping out communication workflows and then conducted a small training using an information management platform built to manage SMS communication.

Technology to Solve the Problem / Tecnologia para solucionar el problema

Que areas de la tecnologia usted considera que poseen el potencial para resolver este problema? (por ejemplo: dispositivos moviles, redes sociales, tecnologia geoespacial, etcetera). Como podria usarse la solucion propuesta? Areas of technology that you believe have the potential to solve this problem? (eg mobile devices, social networks, geospatial technology, etc.). As the proposed solution could be used?

We focused on using FrontlineSMS, tied to e-mail and using web connections to push messages into pre-existing web platforms.

Existing solutions or relevant links / Soluciones existentes o vinculos pertinentes

Que otra informacion podria ayudar a los tecnologos que trabajan sobre esta idea? What other information could help technologists working on this idea?

All of our problems were solved using existing technologies, although several may require customization to directly connect platforms.

Follow-on Actions / Acciones de seguimiento

Una vez que una potencial solucion ha sido desarrollada, cual es su plan de accion para implementarla? Deberia plantearse como una serie de pasos y metas, preferentemente junto con acciones asignadas a un grupo especifico de personas. Once a potential solution has been developed, what is your plan of action to implement it? Should arise as a series of steps and goals, preferably together with actions assigned to a specific group of people.

The first step to implementing this program is two-part: (1) connect existing technological teams of FrontlineSMS and Transformemos Honduras to design a specification for connecting SMS forwarding with their web platform; and (2) fundraise for and organize capacity buildings training focused on the programmatic design elements of effective SMS communication to the team of Transformemos Honduras and focal points/hubs (?) of member organizations.